Your questions. Answered.

Hello. We’ve compiled the most frequently asked questions here. If you need more information please call or email us.

  • What discounts are available?

    1KG NETS:
    £1/kg discount if you order 5-9nets in total.
    £2/kg discount if you order 10+ nets in total.
    25kg BAGS
    £5/25kg discount if you order 4-7bags in total.
    £12/25kg discount if you order 8+ bags in total.
    All discounts are applied automatically at the checkout.

    Further discounts are available for orders over 250kg (20%), 500kg (25%), 750kg (30%), 1000kg (32.55) in total, which will be also applied automatically during checkout. Please contact us at tatiana@potatohouse.co.uk for more info.

  • When can I expect delivery?

    Most varieties are available between November and March. To ensure your order arrives in the best possible condition, deliveries will be made as soon as all the varieties on your order are available, using an appropriate courier or postal service. Please see individual varieties for further information.
    All products ordered will be sent together under the one delivery charge. If you require us to split the delivery please let us know and a secondary postal charge will be payable. Also, let us know of a safe place, preferably under cover, in which your parcel can be left in the event of no one being home when the delivery is attempted.
    If you want a specific week, let us know in the information box and we will do our best to send it out then if possible. If you choose to pay by cheque or postal order we will not send your order out until your payment has been received and cleared.
    During times of frost or low temperatures deliveries will be held back until more favourable conditions prevail.Some deliveries may be delayed if we have to re- stock certain varieties.

  • What are your Delivery Prices?

    All prices include delivery costs within UK. We also accept online orders from Republic of Ireland but an extra surcharge of £15 will be added. For any other destinations, please contact us directly via email or phone.

    If you are local and wish to pick up, please use the code LOCAL for a 20% discount for orders up to £40.  In the shipping information please state PICK UP – and use our postcode to help us.  We will contact you when your order is ready.  Please note that we operate on a working farm with machinery, vehicles, and livestock and so please keep children and pets inside your car.

  • What size of seed do you offer?

    All seed is sell as 35mm x 55mm unless otherwise specified. You will get between 8-12tubers per 1kg pack depends of variety. Some varieties, like Pink Fir Apple, can have even more tubers in 1kg net.

  • Returns

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any item that is returned more than 30 days after delivery. REFUNDS (IF APPLICABLE) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. LATE OR MISSING REFUNDS (IF APPLICABLE) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us. SALE ITEMS (IF APPLICABLE) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. EXCHANGES (IF APPLICABLE) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email. GIFTS If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. SHIPPING You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • What happens if I’m not happy with the Seed Quality?

    Please check the quality of your order as soon as it arrives. As orders are sent out normally on 48hour deliveries your seed should be in perfect condition. If there is any defect or quality problem with the seed on arrival you must inform us by email or in writing within 10 days of delivery. After that time we cannot accept responsibility for any deterioration of the seed unless under special circumstances. If there is a valid reason for complaint, we will either replace or refund part or all your order whichever is appropriate. We may require you to return the original order.  If you decide after delivery you do not want all or any part of the order you will be required to return it to us at your cost. If on arrival back to us the quality and condition is good we will refund you the cost of the seed less the original cost of delivery.

  • What happens if the variety/s I ordered are not available?

    If any of the varieties you have ordered become sold out or in any other way unavailable, we will replace them with the next most suitable variety. If the replacement is more expensive the extra cost will not be passed on. If the price is less will add extra seed to make up the difference. If you have a preferred replacement please notify us in the information box.

  • What happens if the seed deteriorate after I receive them?

    After delivery it is your responsibility to store the seed in the correct manner. Any deterioration of your seed after the initial complaints period of 10 days will be at your own risk. If you do not have the correct conditions to store the seed correctly it would be better to ask for delivery 2 to 4 weeks before planting. If you want to chit your potato seed then January or February would be a good time for delivery.

  • Can I get a discount if I put in a large order for myself, or a group of friends or for an Allotment Association?

    Yes you can. Please email or write to us and we will put together a special deal for you.

  • What will delivery charges be outside UK

    Please contact us via email (tatiana@potatohouse.co.uk) or by phone +44 (0) 1382 320 453 for the quote.